Track Times South West Limited understands that your privacy is important
to you and that you care about how your personal data is used and shared
online. We respect and value the privacy of everyone who visits this
website, (“Our Site”) and will only collect and use personal
data in ways that are described here, and in a manner that is consistent with
Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it.
Your acceptance of Our Privacy Policy is deemed to occur upon your first
use of Our Site. If you do not accept and agree with this Privacy Policy, you
must stop using Our Site immediately.
1. Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:
• “Account” – means an account required to access and/or use certain areas
and features of Our Site;
• “Cookie” – means a small text file placed on your computer or device by Our
Site when you visit certain parts of Our Site and/or when you use certain
features of Our Site. Details of the Cookies used by Our Site are set out in
section 13, below;
• “Cookie Law” – means the relevant parts of the Privacy and Electronic
Communications (EC Directive) Regulations 2003;
• “Personal Data” – means any and all data that relates to an identifiable
person who can be directly or indirectly identified from that data. In this case,
it means personal data that you give to Us via Our Site. This definition shall,
where applicable, incorporate the definitions provided in the EU Regulation
2016/679 – the General Data Protection Regulation (“GDPR”); and
• “We/Us/Our” – Means Track Times South West Limited, a company reg
11630415, whose registered address is Track Times South West Limited c/o
Stapletons Chartered Certified Accountants, 4 Market Street, Crediton, EX17
• 2. Information about us
2.1 Our Site is operated by Track Times South West Limited, a company reg
11630415, whose address is 35 Monkerton Drive, Exeter, EX1 4RX Our Data
Protection Officer is David Hastings, and can be contacted by email, by 01392 347822, or by post at Monkerton Drive,
Pinhoe, Exeter, EX1 3RX.
3. What does this policy cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain
links to other websites. Please note that We have no control over how your
data is collected, stored, or used by other websites and We advise you to
check the privacy policies of any such websites before providing any data to
4. Your rights
4.1 As a data subject, you have the following rights under the GDPR, which
this Policy and Our use of personal data have been designed to uphold:
4.1.1 The right to be informed about Our collection and use of personal data;
4.1.2 The right of access to the personal data We hold about you (see
4.1.3 The right to rectification if any personal data We hold about you is
inaccurate or incomplete (please contact Us using the details in section 14);
4.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal
data We hold about you (We only hold your personal data for a limited time,
as explained in section 6 but if you would like Us to delete it sooner, please
contact Us using the details in section 14);
4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
4.1.6 The right to data portability (obtaining a copy of your personal data to
re-use with another service or organisation);
4.1.7 The right to object to Us using your personal data for particular
purposes; and
4.1.8 Rights with respect to automated decision making and profiling.
4.2 If you have any cause for complaint about Our use of your personal data,
please contact Us using the details provided in section 14 and We will do
Our best to solve the problem for you. If We are unable to help, you also
have the right to lodge a complaint with the UK’s supervisory authority, the
Information Commissioner’s Office.
4.3 For further information about your rights, please contact the Information
Commissioner’s Office or your local Citizens Advice Bureau.
5. What data do we collect?
Depending upon your use of Our Site, We may collect some or all of the
following personal and non-personal data (please also see section 13 on Our
use of Cookies and similar technologies):
5.1 name;
5.2 contact information such as email addresses and telephone numbers;
5.3 IP address;
5.4 web browser type and version;
5.5 operating system;
5.6 a list of URLs starting with a referring site, your activity on Our Site, and
the site you exit to.
6. How do we use your data?
6.1 All personal data is processed and stored securely, for no longer than is
necessary in light of the reason(s) for which it was first collected. We will
comply with Our obligations and safeguard your rights under the GDPR at
all times. For more details on security see section 7, below.
6.2 Our use of your personal data will always have a lawful basis, either
because it is necessary for Our performance of a contract with you, because
you have consented to Our use of your personal data (e.g. by subscribing to
emails), or because it is in Our legitimate interests. Specifically, We may use
your data for the following purposes:
6.2.1 Providing and managing your Account;
6.2.2 Personalising and tailoring your experience on Our Site;
6.2.3 Supplying Our services to you (please note that We require your
personal data in order to enter into a contract with you);
6.2.4 Replying to emails from you;
6.2.5 Supplying you with emails that you have opted into (you may
unsubscribe or opt-out at any time by clicking the ‘unsubscribe’ button);
6.2.6 Market research;
6.2.7 Analysing your use of Our Site to enable Us to continually improve Our
Site and your user experience;
6.3 With your permission and/or where permitted by law, We may also use
your data for marketing purposes which may include contacting you by email,
telephone, text message or post with information, news and offers on Our
services. We will not, however, send you any unsolicited marketing or spam 
and will take all reasonable steps to ensure that We fully protect your rights
and comply with Our obligations under the GDPR and the Privacy and
Electronic Communications (EC Directive) Regulations 2003.
6.4 Third parties (including Cloudflare, Google, Fullstory, OnlineChatCenters
and Twitter) whose content appears on Our Site may use third party Cookies,
as detailed below in section 13. Please refer to section 13 for more
information on controlling Cookies. Please note that We do not control the
activities of such third parties, nor the data they collect and use and advise
you to check the privacy policies of any such third parties.
6.5 You have the right to withdraw your consent to Us using your personal
data at any time, and to request that We delete it.
6.6 We do not keep your personal data for any longer than is necessary in
light of the reason(s) for which it was first collected. Data will therefore be
retained for the following periods (or its retention will be determined on the
following bases):
6.6.1 Personal data will be retained for up to 26 months.
7. How and where do we store your data?
7.1 We only keep your personal data for as long as We need to in order to
use it as described above in section 6, and/or for as long as We have your
permission to keep it.
7.2 Your data will only be stored in the UK.
7.3 Data security is very important to Us, and to protect your data We have
taken suitable measures to safeguard and secure data collected through Our
7.4 Steps We take to secure and protect your data include PCI compliant
website hosting and SSL encryption.
8. Do we share your data?
8.1 We may share your data with other companies in Our group. This
includes Our subsidiaries.
8.2 We may sometimes contract with third parties to supply services to you
on Our behalf. These may include payment processing, delivery of goods,
search engine facilities, advertising, and marketing. In some cases, the third
parties may require access to some or all of your data. Where any of your
data is required for such a purpose, We will take all reasonable steps to
ensure that your data will be handled safely, securely, and in accordance
with your rights, Our obligations, and the obligations of the third party under
the law.
8.3 We may compile statistics about the use of Our Site including data on
traffic, usage patterns, user numbers, sales, and other information. All such
data will be anonymised and will not include any personally identifying data,
or any anonymised data that can be combined with other data and used to
identify you. We may from time to time share such data with third parties
such as prospective investors, affiliates, partners, and advertisers. Data will
only be shared and used within the bounds of the law.
8.4 We may sometimes use third party data processors that are located
outside of the European Economic Area (“the EEA”) (The EEA consists of all
EU member states, plus Norway, Iceland, and Liechtenstein). Where We
transfer any personal data outside the EEA, We will take all reasonable steps
to ensure that your data is treated as safely and securely as it would be within
the UK and under the GDPR.
8.5 In certain circumstances, We may be legally required to share certain
data held by Us, which may include your personal data, for example, where
We are involved in legal proceedings, where We are complying with legal
requirements, a court order, or a governmental authority.
9. What happens if our business changes
9.1 We may, from time to time, expand or reduce Our business and this may
involve the sale and/or the transfer of control of all or part of Our business.
Any personal data that you have provided will, where it is relevant to any part
of Our business that is being transferred, be transferred along with that part
and the new owner or newly controlling party will, under the terms of this
Privacy Policy, be permitted to use that data only for the same purposes for
which it was originally collected by Us.
9.2 In the event that any of your data is to be transferred in such a manner,
you will not be contacted in advance and informed of the changes. When
contacted you will not, however, be given the choice to have your data
deleted or withheld from the new owner or controller.
10. How can you control your data?
10.1 In addition to your rights under the GDPR, set out in section 4, when
you submit personal data via Our Site, you may be given options to restrict
Our use of your data. In particular, We aim to give you strong controls on
Our use of your data for direct marketing purposes (including the ability to
opt-out of receiving emails from Us which you may do by unsubscribing using 
the links provided in Our emails and at the point of providing your details and
by managing your Account).
10.2 You may also wish to sign up to one or more of the preference services
operating in the UK: The Telephone Preference Service (“the TPS”), the
Corporate Telephone Preference Service (“the CTPS”), and the Mailing
Preference Service (“the MPS”). These may help to prevent you receiving
unsolicited marketing. Please note, however, that these services will not
prevent you from receiving marketing communications that you have
consented to receiving.
11. Your right to withhold information
11.1 You may access certain areas of Our Site without providing any data at
all. However, to use all features and functions available on Our Site you may
be required to submit or allow for the collection of certain data.
11.2 You may restrict Our use of Cookies. For more information, see section
12. How can you access your data?
You have the right to ask for a copy of any of your personal data held by Us
(where such data is held). Under the GDPR, no fee is payable and We will
provide any and all information in response to your request free of charge.
Please contact Us for more details at, or using the
contact details below in section 14.
13. our use of cookies
13.1 Our Site may place and access certain first party Cookies on your
computer or device. First party Cookies are those placed directly by Us and
are used only by Us. We use Cookies to facilitate and improve your
experience of Our Site and to provide and improve Our services. We have
carefully chosen these Cookies and have taken steps to ensure that your
privacy and personal data is protected and respected at all times.
13.2 By using Our Site you may also receive certain third party Cookies on
your computer or device. Third party Cookies are those placed by websites,
services, and/or parties other than Us. Third party Cookies are used on Our
Site for optimising website speed understanding how visitors interact with
our website enabling features such as live chat and remembering your 
language settings. For more details, please refer to section 6, above. These
Cookies are not integral to the functioning of Our Site and your use and
experience of Our Site will not be impaired by refusing consent to them.
13.3 All Cookies used by and on Our Site are used in accordance with
current Cookie Law.
13.4 Certain features of Our Site depend on Cookies to function. Cookie Law
deems these Cookies to be “strictly necessary”. Your consent will not be
sought to place these Cookies, but it is still important that you are aware of
them. You may still block these Cookies by changing your internet browser’s
settings as detailed below, but please be aware that Our Site may not work
properly if you do so. We have taken great care to ensure that your privacy
is not at risk by allowing them.
13.5 Our Site uses analytics services provided by Google and FullStory.
Website analytics refers to a set of tools used to collect and analyse
anonymous usage information, enabling Us to better understand how Our
Site is used. This, in turn, enables Us to improve Our Site and the services
offered through it. You do not have to allow Us to use these Cookies,
however whilst Our use of them does not pose any risk to your privacy or
your safe use of Our Site, it does enable Us to continually improve Our Site,
making it a better and more useful experience for you.
13.6 The analytics service(s) used by Our Site use(s) Cookies to gather the
required information.
13.7 You can choose to enable or disable Cookies in your internet browser.
Most internet browsers also enable you to choose whether you wish to
disable all cookies or only third party Cookies. By default, most internet
browsers accept Cookies but this can be changed. For further details, please
consult the help menu in your internet browser or the documentation that
came with your device.
13.8 You can choose to delete Cookies on your computer or device at any
time, however you may lose any information that enables you to access Our
Site more quickly and efficiently including, but not limited to, login and
personalisation settings.
13.9 It is recommended that you keep your internet browser and operating
system up-to-date and that you consult the help and guidance provided by
the developer of your internet browser and manufacturer of your computer
or device if you are unsure about adjusting your privacy settings.
14. Contacting us
If you have any questions about Our Site or this Privacy Policy, please
contact Us by email at, by telephone on 01392
347822, or by post at Monkerton Drive, Pinhoe, Exeter, EX1 3RX. Please 
ensure that your query is clear, particularly if it is a request for information
about the data We hold about you (as under section 12, above).
15. hanges to our privacy policy
We may change this Privacy Policy from time to time (for example, if the law
changes). Any changes will be immediately posted on Our Site and you will
be deemed to have accepted the terms of the Privacy Policy on your first use
of Our Site following the alterations. We recommend that you check this page
regularly to keep up-to-date.